Digital tourism service for a team in Saint Petersburg
Booking platforms for tours, stays, activities and transfers with payments and partner accounts.
Delivery focus: Connect the user journey with the internal workflow.
What we discuss first
customer journey, booking, content, languages, payments, roles and freshness sources.
What we accept in the result
search or catalogue, key booking path, notifications and content administration.
Boundaries and dependencies
freshness of external offers, suppliers and payment terms need separate agreement.
Web project coordination in Saint Petersburg
For a web project, we confirm the visitor journey, content and next action; city coordination helps agree materials with the team in Saint Petersburg. Demonstrations follow Saint Petersburg time, UTC+3. Delivery is remote; OTON does not claim an office, employees or local representation in this city.
Brief prompt
What does the user do, and who continues the process internally?
Hand-off check
Verify steps, statuses, exceptions and owners.
Offer geography
Before work starts, we confirm whether the offer is intended for Saint Petersburg, Russia or several markets. This affects language, form fields, required information, analytics and campaign settings; no unsupported local promises are added.
Local delivery context
If the site collects data through forms or an account, discovery records the fields, processing purpose and decision owner; the customer or its counsel confirms the applicable requirements. Официальный интернет-портал правовой информации.
City context
The official electronic reception routes city reports to a responsible executor and lets users track progress and results through an account. Web discovery must describe enquiry classification, ownership, statuses and result visibility for the user. Acceptance verifies the complete path from submission to status and response, including errors and account accessibility. Official website of the Saint Petersburg Administration.
Question before the brief
Can it launch for one destination? Yes, to validate demand and process before expansion. Must the whole process be defined first? No, the main steps and owners are sufficient.