Business-process automation for a team in Saint Petersburg
Connect people, ERP, CRM, AI and external services around measurable workflows.
Delivery focus: Connect the user journey with the internal workflow.
What we discuss first
current workflow, stage owners, documents, exceptions, integrations and outcome metric.
What we accept in the result
agreed process, roles, notifications, exception handling and control scenarios.
Boundaries and dependencies
process redesign, licences and external services require separate customer decisions.
Integration coordination in Saint Petersburg
For an integration project, we confirm system owners, data and failure behavior; city coordination helps agree these decisions with the team in Saint Petersburg. Demonstrations follow Saint Petersburg time, UTC+3. Delivery is remote; OTON does not claim an office, employees or local representation in this city.
Brief prompt
What does the user do, and who continues the process internally?
Hand-off check
Verify steps, statuses, exceptions and owners.
Offer geography
Before work starts, we confirm whether the offer is intended for Saint Petersburg, Russia or several markets. This affects language, form fields, required information, analytics and campaign settings; no unsupported local promises are added.
Local delivery context
For system-to-system exchange, discovery records data categories, recipients, retention and access controls; the customer confirms the legal basis. Официальный интернет-портал правовой информации.
City context
The city open-data system publishes executive-authority data in machine-readable formats for loading into databases and software components. Before integration, the exact dataset, format, update date, matching keys and permitted use are recorded. Acceptance checks a real-sample import, duplicate-safe reruns, schema-change handling and source attribution. Official website of the Saint Petersburg Administration.
Question before the brief
Can a process with exceptions be automated? Yes, when the manual-handling route is defined first. Must the whole process be defined first? No, the main steps and owners are sufficient.