Business-process automation for a team in Moscow
Connect people, ERP, CRM, AI and external services around measurable workflows.
Delivery focus: Align roles, data and ownership across several participants.
What we discuss first
current workflow, stage owners, documents, exceptions, integrations and outcome metric.
What we accept in the result
agreed process, roles, notifications, exception handling and control scenarios.
Boundaries and dependencies
process redesign, licences and external services require separate customer decisions.
Integration coordination in Moscow
For an integration project, we confirm system owners, data and failure behavior; city coordination helps agree these decisions with the team in Moscow. Remote sessions follow Moscow time, UTC+3. Delivery is remote; OTON does not claim an office, employees or local representation in this city.
Brief prompt
Who decides, provides data and approves the result?
Hand-off check
Confirm roles, access, data flows and acceptance criteria.
Offer geography
Before work starts, we confirm whether the offer is intended for Moscow, Russia or several markets. This affects language, form fields, required information, analytics and campaign settings; no unsupported local promises are added.
Local delivery context
For system-to-system exchange, discovery records data categories, recipients, retention and access controls; the customer confirms the legal basis. Официальный интернет-портал правовой информации.
City context
Moscow's official register lists numerous city information systems, including portals, registries, document workflows and analytical systems. Integration discovery must name the actual systems, owners, reference data, identifiers and permitted exchange directions. Acceptance requires tested exchange contracts, error handling, logging and reconciliation between the named systems. Official portal of the Mayor and Government of Moscow.
Question before the brief
Can a process with exceptions be automated? Yes, when the manual-handling route is defined first. Can approval be split across teams? Yes, with an owner defined for every decision.